Helpdesk

We do our best to deliver your order as soon as possible. Usually this is within 1-2 working days, unless it is a pre-order.

Do you also deliver on weekends?

Sure, we deliver on Saturdays too! But on Sundays we take a break.

TIP: With your Track & Trace code you can easily follow your parcel to the door.

If your order is delayed, this could be due to various reasons, such as busy delivery service or unforeseen circumstances during transport. Use your Track & Trace code for up-to-date information on your package.

If you need additional help or would like to know more, please do not hesitate to contact us. We are ready to help you!

Unfortunately, changing through us is not possible. Try with the delivery driver, but success is not guaranteed. Not at home? Contact us for a solution.

Very simple! Add your favourite items to your cart. Then click ‘Next step’ to enter your e-mail and delivery address. Complete the payment and voilà, your order has been placed.

You will receive a confirmation email from us within minutes, so you know everything has gone well.

Unfortunately no. This applies to cancellations, address changes and adjusting products in your order. But don't worry, should you change your mind, you can return your products after receiving your order. If there is something urgent, please contact our customer service team by phone or via live chat.

Don't worry, this could be due to a few reasons:

• Our mail may have accidentally ended up in your SPAM folder, so please check it.

• You may have made a typo when entering your email address.

• With some payment methods, it may take a while before the money is debited and we can send you confirmation. This varies per payment method.

Can't manage it yourself? No problem. Just send us an e-mail or give us a call and we'll make sure it gets sorted out.

As soon as your order leaves our warehouse, we will send you an e-mail with your personal track & trace code. This usually happens just a few hours after your order.

A pre-order means you reserve a product before it is in stock. Handy, because our items fly out the door! So you can be sure to get your copy as soon as it is available.

Note: With every pre-order product, we clearly state the estimated delivery time on the product page, such as ‘Pre-order now and receive in week X’. So you know exactly when to expect your order.

You have a 30-day cooling-off period to think about your purchase without worry. Should you decide you want to return something within this period, you can contact us at info@zelesta.co.uk.

TIP: Don't forget to check if your product meets our return conditions.

With us, you can test sleep under your new Zelesta duvet for 30 days. Don't like it? Then you can simply return it.

Just contact our customer service and we will arrange it for you. It's that simple!

We aim to process your refund within 20 days of receiving your return. If you have not received your refund after this period, please feel free to contact our customer service team.

You cannot exchange your product with us. Would you like to return a product and choose another one? We will send you a gift card with which you can order something yourself in our webshop.

At Zelesta, you get a 1-year warranty on all items as standard. Is there something wrong? Let us know as soon as possible and we will fix it for you.

Sorry to hear that! Please send us an email at info@zelesta.co.uk with photos of the defect. We’ll get right on it to resolve the issue for you.

Our satisfaction guarantee means that we always do our best to solve any problems as best we can. If something is not to your satisfaction, tell us. We are ready to look for a suitable solution together.

We recommend washing your duvet at 40 degrees and 800 rpm for best longevity. Only if really necessary, you can opt for up to 60 degrees and 1000 rpm.

Regular cleaning removes stains, dust mites, mould and bacteria. After washing, you can put it briefly in the dryer or hang it on the clothesline; it will be dry within 1-2 hours.

Tip: Check that your washing machine is suitable for the size of the duvet. Does it not fit? Then opt for two smaller duvets or consider the Flexibed duvet. You can wash this partner duvet in parts and adjust the temperature for each side.

Choice stress due to 120+ duvets? 🤭 Don't worry, we're happy to help! Each Zelesta duvet has unique characteristics such as heat rating, ticking fabric, fill weight and recommended machine capacity for washing. Check out the table below and find out which duvet suits you best!

Additional notes: Heat class 1-4 indicates how warm the duvet is: heat class 4 is the lightest and most suitable for summer, while heat class 1 is the warmest and ideal for winter.

Here is an overview of all duvets, so you can see at a glance which designs are available:

• Easybed + Easybed Light: colour combinations (bottom and top different).

• Royalbed + Royalbed Light: one colour (multiple variants) and colour combinations.

• Wonderbed + Wonderbed Light + Wonderbed Extra Light: prints.

• Wonderbed Cotton Down: colour combinations and one colour.

• Premiumbed: colour combinations (bottom and top different).

• Kiddybed: prints.

• Teddybed: one colour, (multiple variants).

• Teddy Groovebed: one colour, (multiple variants).

• Wonderbed 4 Seasons: prints and solid colours

• Velvetbed: one colour, (multiple variants).

• Beautybed: one colour, (multiple variants).

• Flexibed: one colour, (multiple variants).

Yes, there are indeed differences per collection! Below is an overview:

Kiddybed comes with one matching pillowcase. For other duvets, pillowcases are available separately in various mix-and-match options.

Always refer to the product page for active information.

All duvets from Zelesta have a temperature-regulating filling, but they usually differ in thickness. We offer duvets for winter, summer and year-round, with different filling weights. The Light variants are the thinnest and ideal for summer or for people who are prone to night sweats.

Another must-have is the Wonderbed 4 Seasons. It consists of two separate duvets, one summer and one in between, which you can use together or separately. This way, you can always adjust the warmth class and you will never be too hot or too cold again.

Zelesta duvets are more hygienic because you can wash the whole duvet, instead of just the cover. Many traditional duvets, such as down duvets, cannot be washed and can only be aired, which is not always enough to prevent bacteria and allergies. Our duvets can also be tumble-dried, which is especially useful in cold or damp weather. When a duvet dries too slowly on the clothesline, mould can develop. But with Zelesta, your bed will always stay fresh and comfortable!

Zelesta duvets are lighter than traditional duvets on average, and for good reason. They are designed to make making your bed effortless, which is nicer for everyone. Especially if you have physical complaints.Despite the light weight, they still offer the right warmth, thanks to the specially developed filling that adapts to your body temperature. So you always sleep comfortably and make your bed effortlessly.

A Zelesta duvet saves you a lot of time because it has a fixed cover. You no longer need to remove a duvet from a cover; you can simply put it in the washing machine. After washing, you just pop it in the dryer, and in no time it will be ready for use again. All you have to do is put the duvet down, stretch it and you're done! It's quick, easy and saves you a lot of trouble when changing your bed.

Oops, did we disturb your peace of mind? A thousand apologies! Quickly reach out to our customer service—we’ll turn that nightmare into a dream experience!

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